Return Policy

At Manzanita Woodworks, we strive to provide our customers with the highest quality products. However, we understand that there may be instances where you need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free return process.

30-Day Return Window

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

If you would like to initiate a return, please contact us at manzanitawoodworks@gmail.com. 

 

Important Information

Here are a few important points to keep in mind regarding our return policy:

  • Items sent back to us without prior authorization will not be accepted.
  • If you have any questions or concerns about your return, you can always reach out to us at manzanitawoodworks@gmail.com.
  • Defective, damaged, or incorrect items should be reported to us immediately upon receipt. We will evaluate the issue and make it right.
  • Custom products, such as special orders or personalized items, cannot be returned unless they are defective or damaged.
  • If you are located in the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must meet the same eligibility criteria mentioned above.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method.

Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account. If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at manzanitawoodworks@gmail.com.

We hope this information clarifies our return policy. If you have any further questions or need assistance, please do not hesitate to reach out to us. We value your satisfaction and are here to help.